Income Insurance Australia :: Articles

5 Tips for Dealing With your next Insurance Claim

What are the best tips for managing your next insurance claim?

5 Tips for Dealing With your next Insurance Claim

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Sometimes processing an insurance claim after a catastrophic event can turn into a nightmare. This article contains some pointers on how to handle the bureaucracy and confusion that can occur when filing a claim.

Insurance is meant to help us all feel safe, protected. Unfortunately, processing a claim after a major event can often become a nightmare of bureaucracy, confusion, and even double speak.

What should you do when your insurance claim turns into something out of a horror story?

Here are 4 tips on what to do when you encounter trouble with an insurance claim.

Know your policy inside out

Be honest, you probably didn't read all the fine print when you signed your insurance agreement, did you?

Now that your claim is at stake, you need to familiarize yourself with all the ins and outs of your policy.

Business Insurance Renewal Due?
Image for Business Insurance Renewal Due?If you are in the process of renewing your business, public liability or professional indemnity insurance ... whether it be a professional, trade, manufacturing or retail business ... we can show you a quick way through the maze of offers and options available on the market. Our Australia-wide broker panel will ensure that you get the best cover for your specific needs - and at the right price to suit your budget.

It will help you in your communications with your insurance companies and any other professionals you may need to consult.

Don't assume your Insurance Company is right

A lot of people turn tail and walk away when their claim is denied by their insurance company.

They assume the insurance company must be 100% correct; and, frankly, they assume the company is being 100% honest, too.

That is not always the case.

Oftentimes, if you press the point or circle back to them, a second look will result in an approval of your claim. You can't assume that the company didn't make a mistake... or, worst case, isn't trying to get away with something.

Consult with an Insurance Lawyer

If you have reviewed your claim and know you're in the right, but are still getting stonewalled from your insurance company, turn to the professionals.

A seasoned insurance lawyer can make a lot of headway on your behalf and achieve results you never even knew were possible.

Keep track of everything

You need to keep track of absolutely everything involved with your claim.

This means documenting events, keeping detailed records, marking a calendar, filing receipts... the list goes on, depending on the nature of your claim.

Anything that is related to your claim should be within reach at any given moment.

If you are working with an expert in insurance law, make sure that he or she also has access to all your paperwork, as well.

Stay Patient!

Unfortunately, these things take time. Insurance issues and claims can take months even years to resolve.

As long as you are informed about what is at stake and consulting with the right professionals, you should feel confident letting the process play out.

Published: Tuesday, 3rd Aug 2021
Author: 242


Life Insurance Articles

The Essential Role of Income Insurance in Your Financial Plan
The Essential Role of Income Insurance in Your Financial Plan
An income insurance policy, often referred to as income protection insurance, is a financial safety net designed to provide you with a steady income stream if you're unable to work due to illness or injury. It ensures that you can still support yourself and your family, even when unforeseen medical conditions prevent you from earning a salary. This policy typically covers a percentage of your pre-tax income, helping to alleviate the financial burden during recovery periods. - read more
Comparing Income Protection Policies: What Australians Should Look For
Comparing Income Protection Policies: What Australians Should Look For
Income protection insurance serves as a financial safety net for countless Australians, offering a replacement income when unforeseen circumstances such as illness or injury impede their ability to earn. For the self-employed and entrepreneurs who may not have the safety nets offered by corporate employment, such protection is particularly important. - read more
Breaking Down Common Income Protection Insurance Terms
Breaking Down Common Income Protection Insurance Terms
Income protection insurance is designed to provide financial support if you're unable to work due to illness or injury. It aims to replace a portion of your income during such times, ensuring you can maintain your lifestyle and meet financial obligations. - read more
Navigating Pre-existing Conditions in Income Protection Insurance
Navigating Pre-existing Conditions in Income Protection Insurance
Income protection insurance is a safety net that many Australians rely on to secure their financial future in the event of illness or injury preventing them from working. It's a type of policy that provides a replacement income if you are unable to earn your regular income due to a health-related absence from the workplace. - read more
Income Protection Insurance: A Must-Have for Australian Adults
Income Protection Insurance: A Must-Have for Australian Adults
Insurance is a crucial component of financial planning. While many Australians understand the importance of life insurance, there's another vital type of coverage that often gets overlooked: income protection insurance. - read more

Insurance News

Australian Insurers Adapt Investment Strategies in Response to Geopolitical Shifts
Australian Insurers Adapt Investment Strategies in Response to Geopolitical Shifts
07 Mar 2026: Paige Estritori
Australian insurers are actively revising their investment portfolios in response to evolving geopolitical events and economic conditions. According to the 2025 Australian Insurance Report by Janus Henderson Investors, 47% of insurers plan to increase their investment portfolio risk over the next 12 months, with a significant focus on private markets. - read more
AFCA Upholds Policyholder Rights in Income Protection Case
AFCA Upholds Policyholder Rights in Income Protection Case
27 Feb 2026: Paige Estritori
In June 2025, the Australian Financial Complaints Authority (AFCA) ruled in favour of a policyholder in a dispute over the duration of income protection payments. The case involved Resolution Life Australasia and centred on the insurer's decision to cease payments earlier than the policyholder expected. - read more
Swiss Re Advocates for Sustainable TPD Insurance Amid Rising Claims
Swiss Re Advocates for Sustainable TPD Insurance Amid Rising Claims
27 Feb 2026: Paige Estritori
In October 2025, Swiss Re, a leading global reinsurer, announced a temporary halt on accepting new life insurance business in Australia. This decision aims to address concerns over the sustainability of Total and Permanent Disability (TPD) products in the market. - read more
Rising Mental Health Claims Impact Australia's Income Protection Insurance
Rising Mental Health Claims Impact Australia's Income Protection Insurance
19 Feb 2026: Paige Estritori
Recent data from the Council of Australian Life Insurers (CALI) reveals a significant increase in mental health-related claims within Australia's income protection insurance sector. In 2024, mental health conditions accounted for 20% of income protection claims, resulting in payouts totaling $887 million. This marks a substantial rise compared to previous years, indicating a growing trend that insurers and policyholders must address. - read more
Australian Super Under Fire for Prolonged Insurance Claim Delays
Australian Super Under Fire for Prolonged Insurance Claim Delays
19 Feb 2026: Paige Estritori
Australian Super, the nation's largest superannuation fund, is facing criticism over significant delays in processing insurance claims. Reports indicate that some members have experienced prolonged waiting periods, with delays extending up to four years in certain cases. These delays have raised concerns about the efficiency and fairness of the fund's claims handling processes. - read more

Start Here !
disability protection
Apply now for your free Insurance assessment and price comparisons!

Start Here

Monthly Income Benefit:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.